Bretford Connect
Documentation

Networking & Bretford Connect

Proper network communication of the TechGuard Connect locker with the Bretford Connect service requires proper security and handling of communications ports within your network. Every network is different and the following information can help you prepare for proper configuration and troubleshooting any potential network issues you might run into during setup.

TechGuard Connect Gateway

Each TechGuard Connect locker includes a gateway that provides connectivity to the Bretford Connect service. The front of each gateway provides a series of three (3) indicator lights. These lights provide feedback on the status of the locker and its connection with Bretford Connect.

  LED-1
Gateway Power
LED-2
Network Connection
LED-3
IoT Status
Color Green Green Blue
No LED Power Off No IP address N/A
Blinking LED Power On Requesting DHCP address Connecting to IoT service
Solid LED N/A Acquired DHCP address Connected to IoT service
Wireless Networking

Some TechGuard Connect locker models are able to connect to your network through a wireless adapter. The Bretford provided adapter included with the TechGuard Connect locker is capable of connecting to 802.11 a/b/g/n networks that support WEP, WPA and WPA2 Personal security protocols. This wireless adapter also supports one-button WPS configuration.

We understand that every network topology is unique and every organization has its own security requirements for their Wi-Fi devices. That is why, the TechGuard Connect locker supports the use of a customer provided Wi-Fi adapters. To use your own adapter, connect your configured Wi-Fi adapter to the RJ-45/CAT5e cable connected to the TechGuard Connect Gateway.

Please note: When using your own Wi-Fi adapters, your network administrator will have to run the Wi-Fi antenna for your device outside the locker to establish a signal with your network.

Dynamic Network Addressing

The TechGuard Connect lockers require a connect to a DHCP network and a global DNS configuration. Static IPs and manual DNS addressing are currently not supported.

Network Time Protocol (NTP)

To properly tag and log activities for each TechGuard Connect locker within the Bretford Connect service, network port 123 (UDP) must be set to allow communications. All TechGuard Connect network activities on this port will be with the pool.ntp.org domain.

Port Handling & Security

The following ports should also be configured to allow communications for any subnet where the lockers will be connected:

TCP Ports UDP Ports
80123
443 
8883 
Fully Qualified Domain Names (FQDN)
connect.bretford.io
iot.bretford.io
ota.bretford.io
IP Whitelisting

We understand that customers need confidence that their lockers are only communicating with Bretford Connect in a secure environment. IP whitelisting is one of the most effective methods of ensuring this so we provide a downloadable CSV listing of Bretford Connect IP addresses below for our customers to reference when establishing and maintaining their corporate network.

An example of the CSV file follows.

IPV4 Network IPv4 IP Range Start IPv4 IP Range End
13.32.0.0/15 13.32.0.0 13.33.255.255
18.144.0.0/15 18.144.0.0 18.145.255.255

Questions?

We're always happy to help with any questions you may have! If you need assistance, please contact support or our sales team.